Return and Refund Policy

At Girija Spices, we take immense pride in the quality, authenticity, and freshness of our handcrafted spice blends and masalas. Because spices are consumable food items, our return and refund policy is designed to ensure strict hygiene and food safety standards while protecting your purchase.

1. Return Eligibility Window

  • Standard Return Period: You may request a return or replacement within 7 days of receiving your delivery.
  • Damaged or Incorrect Items: Must be reported within 48 hours of package delivery.

2. Return Conditions

To be eligible for a return or exchange, items must meet the following criteria:

  • Unopened Products: Spice pouches, jars, or boxes must be unopened, untampered, and in their original packaging with all seals intact.
  • Opened/Used Products: Due to food safety and hygiene regulations, opened or partially used spice packs cannot be returned or refunded unless there is a verifiable quality issue, manufacturing defect, or contamination.
  • Proof of Purchase: A valid order number, tax invoice, or purchase receipt is required for all returns.

3. Damaged, Defective, or Incorrect Items

If your shipment arrives damaged, leaking, expired, or with incorrect items:

  1. Take Photos/Videos: Capture clear images or a short video of the outer packaging, shipping label, and the affected products.
  2. Contact Support: Reach out to our customer care team within 48 hours of delivery with your order ID and the supporting media.
  3. Resolution: Upon verification, we will issue a free replacement or a full refund for the affected items without requiring you to return damaged open food products.

4. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable:

  • Products purchased during clearance, flash sales, or marked as “Final Sale.”
  • Products damaged due to improper storage after delivery (e.g., exposure to moisture, direct sunlight, or heat).
  • Custom or bulk wholesale orders (unless defective).
  • Gift cards or promotional vouchers.

5. How to Initiate a Return

  1. Submit a Request: Email our support team at girijaspice@gmail.com (or call/WhatsApp at +91-XXXXX-XXXXX) with your Order Number and reason for return.
  2. Review & Approval: Our quality assurance team will review your request within 24–48 hours and provide a Return Merchandise Authorization (RMA) along with return instructions.
  3. Pickup / Ship Back:
    1. If reverse pickup is available in your pincode, our courier partner will pick up the sealed items.
    1. If reverse pickup is unavailable, you will be instructed to ship the package back to our central warehouse.

6. Refunds & Processing Timeline

Refund MethodProcessing TimeDetails
Prepaid Orders (UPI / Card / Net Banking)5–7 Business DaysCredited directly back to the original payment source after quality inspection.
Cash on Delivery (COD)3–5 Business DaysCredited via UPI or Direct Bank Transfer (NEFT) once bank details are verified.
Store Credit / Wallet24 HoursAvailable immediately upon approval for faster future checkouts.

Note: Initial shipping charges paid at checkout are non-refundable unless the return is due to an error by Girija Spices (e.g., wrong or defective item sent).

7. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Girija Spices covers all reverse shipping fees or replacement delivery costs.
  • Discretionary Returns (e.g., changed mind on unopened items): The customer is responsible for the return shipping costs, or a nominal pickup fee will be deducted from the final refund amount.

8. Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us:

  • Email: girijaspice@gmail.com
  • Phone / WhatsApp: +91-XXXXX-XXXXX
  • Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
  • Address: Girija Spices Customer Care Dept., [Insert Street Address, City, State, Pincode]