Shipping Charges and Policies

Thank you for choosing Girija Spices. We strive to deliver our authentic masalas and spice blends to your doorstep efficiently and safely. Please review our shipping policy and conditions below to understand how your orders are processed, shipped, and delivered.

1. Order Processing & Handling

  • Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.
  • Order Cut-Off Time: Orders placed before 2:00 PM IST will begin processing on the same business day. Orders placed after 2:00 PM IST or on non-business days will be processed the following business day.
  • Peak Seasons & Offers: During festive seasons, promotional sales, or high-volume periods, processing times may extend by 1–2 additional business days.

2. Shipping Rates & Delivery Timelines

Delivery timelines depend on your location and the selected shipping method at checkout.

Shipping OptionDestinationEstimated Delivery TimeShipping Fee
Standard DeliveryMetro Cities3 – 5 Business DaysFlat ₹50 (Free on orders above ₹499)
Standard DeliveryNon-Metro / Regional5 – 7 Business DaysFlat ₹70 (Free on orders above ₹499)
Express DeliverySelect Major Cities1 – 2 Business DaysFlat ₹120
Remote LocationsIsland / NE / High-Altitude7 – 10 Business DaysStandard carrier rates calculated at checkout

Note: Delivery times are estimates provided by courier partners and are not strictly guaranteed.

3. Packaging & Quality Assurance

To preserve the aroma, freshness, and quality of Girija Spices:

  • All masalas are sealed in moisture-proof, food-grade packaging.
  • Shipments are packed in sturdy corrugated boxes or padded envelopes to prevent tearing or damage during transit.

4. Dispatch & Order Tracking

  • Carrier Partners: We partner with reliable courier networks (e.g., Delhivery, Blue Dart, DTDC, India Post) to ensure safe transit.
  • Tracking Details: Once your order is dispatched, a shipping confirmation email and SMS/WhatsApp notification containing your unique tracking link and Air Waybill (AWB) number will be sent.
  • Tracking Status: Please allow up to 24 hours for tracking links to update on the carrier’s portal after dispatch.

5. Shipping Constraints & Delivery Address

  • Accurate Details: Customers are responsible for providing complete and accurate shipping addresses, including full names, building/house numbers, landmarks, and correct PIN codes.
  • Address Re-direction: Address changes are only possible before the order is dispatched. Once dispatched, any address modification may incur additional re-routing fees or delivery delays.
  • Non-Delivery & Failed Attempts: Courier partners will attempt delivery up to 3 times. If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept, the package will be returned to our warehouse (RTO). Reshipment charges will apply for re-sending returned orders.

6. Damaged, Defective, or Tampered Shipments

We take utmost care in packaging, but in the rare event that your package arrives damaged or tampered with:

  1. Inspect Upon Receipt: Do not accept packages that appear severely damaged, opened, or tampered with at the time of delivery.
  2. Report Within 48 Hours: If damage or leakage is noticed after unboxing, take clear photographs and an unboxing video, then email our customer care team at girijaspice@gmail.com(or call/WhatsApp +91-XXXXXXXXXX) within 48 hours of delivery.
  3. Resolution: Verified damaged or incorrect items will be replaced or refunded at no additional cost.

7. Cash on Delivery (COD) Terms

  • COD option is available for select PIN codes up to a maximum order value of ₹2,000.
  • A nominal COD convenience fee of ₹30 applies to all Cash on Delivery orders.
  • Exact cash must be handed over to the courier partner at the time of delivery.

8. International Shipping

  • Currently, Girija Spices ships primarily within India.
  • For bulk or custom international orders, please contact us directly at girijaspice@gmail.comto obtain customized freight quotes, export documentation, and duty estimates.

9. Contact Us

For any shipping queries, order status updates, or assistance, reach out to our team:

  • Email: girijaspice@gmail.com
  • Phone / WhatsApp: +91-XXXXXXXXXX

Support Hours: Monday – Saturday, 9:30 AM – 6:30 PM IST